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Contact Centre Co-Worker

Al Farwaniyah - Explore location Customer Relations Full Time

Job description

Company description

3 countries - Kuwait, Jordan, and Morocco, 
1700 employees, 
30+ nationalities,
serving millions of customers every year to create a better everyday life for the many people.

This is us in IKEA Al-Homaizi Limited.

Our keywords are Home, People, Happiness, Development, Leadership,  Diversity, and Passion.

Join us to bridge your dreams and unique ideas within an organization that believes in People.


Job description

You have a friendly and personable attitude with the ability to adapt to the different needs of our customers. You possess strong problem solving skills to help create innovative solutions for our customers needs. Each customer is unique and you have the ability to show empathy and resilience with each customer contact. You have excellent computer skills with the ability to learn new software programs. You have excellent written and verbal communication skills.


Qualification

As a Contact Centre Centre Co-Worker, your daily responsibilities will include general customer inquiries, finding solutions for the customer and being the contact for online orders. These inquiries can include investigating complex cases, taking payments, liaising with IKEA Service providers and assessing quality & warranty issues. You will deliver quality customer service across various communication channels including phone, email and social media.

By building trusting relationships with our customers you will educate customers on our home furnishing solutions. You will get the opportunity to discover the important role you play in making a positive impact on the customer journey within IKEA.


More Information

TOGETHER AS A TEAM

The main responsibilities are: exceeding customer expectations by ensuring a seamless and easy buying process that creates trust in the IKEA brand in a multichannel environment; managing and supporting the team in order to co-ordinate and optimise goods flow operations in the store. This will result in agreed product availability for customers and the correct quality of the goods flow process in the store at the lowest possible costs.