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Call Center B2B Generalist

Baltimore, Maryland - Explore location Administration & Support Services Full Time

Job description

Why we will love you

*Candidate must be in a commutable distance to our office in Baltimore, MD*
*Experience working in a Call Center is strongly preferred*

You care about making a positive impact in the world.  You understand greatness requires thinking differently.  An inclusive and accepting work environment is important to you. 

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

What you'll be doing day to day

We are looking for someone who can deliver excellent experiences to remote B2B customers and maximize the sales, by acting as the professional partner for business customers, providing great offers and convenient solutions always with empathy and understanding of customer needs.

• Establish and maintain long-lasting business relations with local businesses and provide qualitative customer support in all channels, including live video calls, to secure a great complete customer experience stretching from sales to resolutions, thus building trust in the IKEA brand
• Make use of active selling techniques in the customer contact to contribute to growth and sustained long-term profitability
• Offer complete furnishing solutions, demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales
• Provide customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience
• Secure that all parts of the business customers order are fulfilled, by working actively together with colleagues in other functions, and update the customer on status and possible deviations, in order to see projects to completion
• Stay up to date and provide customers with information around certificates and products standards in order to secure that local regulations are followed

Our team within Ikea

We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

Apply now!

Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

JOB TYPE - Permanent, Hourly
HOURLY PAY RANGE - $16.70 - $23.78 per hour

IKEA offers competitive benefits and perks, such as medical and Rx, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more!


For this role we expect you have a minimum 2 years of experience from sales, customer service or key account management.

• Strong knowledge of the local market, business customers and furnishing trends
• Strong understanding of local rules and regulations related to furnishing businesses within all segments
• Extensive experience in selling techniques and sales steering      
• Strong knowledge of relevant sales and service processes and tools
• Deep knowledge of customer journey for the different B2B industry segments e.g. service, hospitality, education, residential construction etc.
• Strong commercial mindset as well as selling and negotiation skills
• Ability to understand and build on business customer needs to offer complete furnishing solutions, always with high attention to details

If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.