*Sales Experience in a Call Center setting is highly recommended*
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
**The candidate MUST reside in a commutable distance to Baltimore, MD.**
Deliver excellent experiences to Call Center customers and maximize the sales by providing great offers and convenient complete solutions within complex range areas, always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.
• Provide qualitative customer support in all call center communication channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand • Visualize complete attractive home furnishing solutions that matches the unique prerequisites and needs for the specific customer, demonstrating expert skills in advanced digital planning tools, in order to exceed customer expectations and maximize sales • Find and present the best solution for the customer, demonstrating expert knowledge on certain complex range and/or service areas • Make use of call center proactive selling techniques in the customer contact to contribute to growth and sustained long-term profitability • Steer sales and the customer meeting to balance customer needs and business goals • Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
Our team within Ikea
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.
Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
JOB TYPE - Permanent, Hourly BENEFITS ELIGBILE – yes HOURLY PAY RANGE - $18.40 - $26.18 per hour
IKEA offers competitive benefits and perks, such as medical and Rx, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more!
• Minimum 2 years of experience in sales roles • Proven skills in creating and selling complex home furnishing solutions • Sales and solutions-oriented with strong home furnishing interest • Knowledge of home furnishing design • Experience in relevant digital planning and sales tools to visualize attractive home furnishing solutions to customers • Strong knowledge of general call center customer behavior across channels as well as of remote customer engagement • Ability to understand and build on customer needs to proactively offer creative, complete home furnishing solutions that exceed customer expectation • Strong selling skills and ability to adapt communication depending on situation and customer needs • Passionate about detailed knowledge and a desire to further develop
If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.