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Sales Department Manager - Kitchens & Appliances (SK II- Kitchens)

Emeryville, California - Explore location Sales & Commercial Full Time

Job description

WHY WE WILL LOVE YOU

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

You’ll be optimizing the IKEA shopping experience to secure satisfied customers and increase sales.
• Ensuring maximized sales and long-term profitability in accordance with department goals.
• Analyzing and acting on commercial opportunities, changing availability of products (overstock and out of stock) and customer feedback.
• Directing the overall selection, onboarding and development of co-workers.
• Collaborating with matrix partners, other retail department managers and commercial partners including the Visual Merchandising Manager, Interior Design Manager and Logistics Partners to optimize sales.
• Ensuring the team has knowledge of product ranges and services to improve customers’ overall shopping experience.
• Monitoring market trends and taking actions to meet customer demands.
• Contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





QUALIFICATIONS

• 5 years of experience managing, leading and developing people in a retail, customer-centric environment.
• 5 years of experience working in active sales, based on an understanding of customer needs