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Fulfilment Development and Multichannel Network Manager, North Asia

Hong Kong, Central and Western District - Explore location Logistics & Supply Chain Full Time

Job description


We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.


  • You have a University degree (in Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management 4-6 years working experience in a management position (preferable in distribution, retail, logistics or similar)
  • You have proven successful leadership in a big organisation, delivering both business result and people development
  • You have the interest and experience in retail/ home furnishing/ supply chain/ customer service
  • You have experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
  • You have experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals
  • You have proven ability to have a high level of influence in a matrix organisation
  • You have successfully lead projects or processes on country/market/national level


  • Contribute to the development of tools, processes and ways of working in co-creation with the groups function and take accountability for the market implementation of globally developed of tools, processes and ways of working to enable the design, establishment and continuous development of an efficient, effective and end to end multichannel distribution network on the market
  • Accountable for defining the Fulfilment Development Roadmap on the market in tune with the evolving market benchmarks to enable IKEA results and succeed in a multichannel environment
  • Accountable for organising communication and reporting of progress towards all relevant stakeholders through all stages of the multichannel network and development project(s) and taking needed actions to secure the readiness
  • Accountable for preparing the investment request connected to Customer Fulfilment investments and the investment budget on the market level including securing all required support to market counterparts
  • Accountable for providing business cases and enabling the implementation of development and innovation solutions
  • Accountable for the testing of new technical/automated solutions in the fulfilment units and service fulfilment
  • Accountable for keeping the total picture of fulfilment development and multichannel network together and synchronised on the market including capturing ideas from within the company
  • Accountable for securing development and innovation of fulfilment units and service fulfilment through identifying, evaluating and scaling best practices within IKEA and through setting the right priorities based on input from market and group level, industry intelligence and benchmarking
  • Responsible for the cooperation with key partners on within and outside of retail while contributing with both knowledge and resources to optimal operational and multichannel development, sourcing activities as well as to all matrices, global and market initiatives and competence networks
  • Accountable to lead, coach and develop the Market Development and Multichannel Network organisation


Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. CFF acts as a fully integrated, process-oriented organization with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many.


Annual Fixed Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.