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Quality Operations Specialist - Supply Chain Operations

King of Prussia, Pennsylvania - Explore location Logistics & Supply Chain Full Time

Job description

Company description

Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing and food products at prices so low that as many people as possible will be able to afford them.

The Inter IKEA Group is a part of Inter IKEA Systems B.V., owner of the IKEA Concept and worldwide IKEA franchisor.

IKEA Supply is part of IKEA Range & Supply and is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.

IKEA Purchasing and Logistics Services US Inc. is part of our Purchasing and Logistics Area Americas which also has an office in Curitiba, Brazil and Mexico City, Mexico, and is a subsidiary of the Inter IKEA Group.


Job description

Our mission in Supply Chain Operations (SCO) is to supply IKEA products to our customers in simple, affordable, sustainable, and excellent way. Whenever our products don’t reach our customers in an excellent way, we, Quality in Supply Chain Operations, take the lead to investigate deviations, connect relevant stakeholders, and mediate the discussions to decide what do we do with the goods in stock, manage the financial implications, and convey learnings into improvements.

The Quality Operations Specialist will be responsible for several different things. These include but are not limited to:

  • Actively contribute to the QSC (Quality Support Center) action plan and secure goals set in line with Quality for Life strategy and Supply Strategy
  • Lead the analyzation, handling, and communication flow of Quality Reports from receiving units in the region.  Secure resolution is given to improve customers quality experience
  • Responsible for identifying the scope of a case in a region, initiate investigation requests and use productive communication channels to provide a documentation that enables stakeholders to do quality root cause analysis
  • Lead the buyer claim calculation and facilitation flow by steering the interaction with all stakeholders, suggest feasible actions for stock on hand and prepare the wholesaler financial settlement process
  • Efficient utilization of tools and working methods to establish a common teamwork flow process
  • Lead case follow-up according to goals and keep the communication process between the stakeholders up and running until the resolution can be provided and case can be closed
  • Part of a local QSC team and thereby contributing to the development of IKEA non-compliant flow process

Qualification

About you

  • Understand the Quality for Life Strategy, Supply Strategy and QSC Action Plan
  • Good knowledge and commitment to contribute to QSC activities and achieve results
  • Understand customer needs and expectations regarding quality performance and high ability to transfer to daily business
  • Very good knowledge of tools and working methods to use them in an efficient way for business processes
  • Great communication skills.  Can create a common base for stakeholders to find best solutions for our customers
  • Good knowledge of IKEA value chain and how key stakeholders interact in the non-compliant workflow
  • Good understanding of logistical processes in handling and production and their influence on customer quality needs and expectations

More Information

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! 

We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.  

Want to learn more about current opportunities? Come say Hej (hello in Swedish) here: https://about.ikea.com/en/work-with-us