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Service Provider Operations Developer - Food

King of Prussia, Pennsylvania - Explore location Logistics & Supply Chain Full Time

Job description

Company description

IKEA is one of the world's leading home furnishing companies. Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

The Inter IKEA Group is a part of Inter IKEA Systems B.V., owner of the IKEA Concept and worldwide IKEA franchisor.

IKEA Supply is part of IKEA Range & Supply and is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.

IKEA Purchasing and Logistics Services US Inc. is part of our Purchasing and Logistics Area Americas which also has an office in Curitiba, Brazil and Mexico City, Mexico, and is a subsidiary of the Inter IKEA Group.

** This is a Fixed-Term, 6 month assignment **

Job description

About us

Supply Chain Operations (SCO) organization with its 700 co-workers connects our customers with IKEA products in a simple, affordable and sustainable way. We deliver excellent transport and logistic solutions today, tomorrow and over time by optimizing replenishment solutions, defining physical goods flow capacity needs, managing the goods flow, sourcing & developing transport & logistics capacities and leading & securing Supply Quality.

We contribute to customer satisfaction through securing customer perceived availability, delivering lowest cost over time, leading towards sustainability and ensuring the right quality for all services.

About the assignment

We believe that you are curious to grow the business, the function and yourself. You will secure and continuously improve Service Provider’s operational performance, and maximize the optimization potential related to Service Provider’s production costs. You will work in close cooperation with our business partners and relevant supply chain stakeholders to achieve the best result for IKEA customers.

Your main assignments as Service Provider Operations Developer are:

  • To secure service provider's operational performance in all aspects (as defined by relevant KPIs, in relation to capacity, precision, qualitative parameters, claims, safety, etc.).
  • Identify, monitor and implement relevant actions.
  • Together with service providers and internal supply chain stakeholders secure optimal usage of agreed/available transport capacity vs planned/needed capacity. 
  • Active work with capacity forecasting (mid- and short-term).
  • Identify service provider’s production constraints due to peaks, volume fluctuations, etc. Likewise, together with supply chain stakeholders, find optimal solutions leading to securing needed capacity at lowest total cost.
  • Support Business Developer with Tender/other procurement activity's preparation and implementation.
  • "Ad hoc" purchasing activities. Within the mandate given, contribute to securing capacity in unforeseen situations.
  • Secure and share needed industry competence with all relevant functions.
  • Monitor and secure execution of signed contracts vs. agreed terms & conditions. Perform compliance/spot checks at service providers to verify compliance with given parameters, such as quality of equipment, safety and security, etc.
  • Build trustful long-term relations with both internal and external stakeholders.

It comes natural for you to act as an IKEA ambassador when communicating and interacting with Service Providers. You have the ability to build relations and to work with different stakeholders in a trustful way.


About You:

For you to be successful in the role you need: 

  • University degree in Logistics, Economics, Business Administration or relevant working experience
  • Good knowledge of functions within IKEA Supply Chain and how they contribute to the process
  • Good knowledge of the transport industry incl. market-specific transport safety, security and quality standards
  • Good knowledge in Supply Chain operations or transport planning & production
  • Good knowledge about how to build and evaluate fact-based business cases
  • Capability to build both internal and external relationships
  • Analytical skills and negotiation skills
  • Good knowledge of production costs and the main key drivers.
  • Good knowledge of ways of securing transport performance in all aspects.
  • Computer skills and proficiency in Microsoft Office applications
  • Fluency in English, both written and spoken

You will be member of a team where sharing and learning together is a very important part of developing the business. You can grow your experience as well as gain a broader knowledge of IKEA supply chain.

We start this recruitment as part of unifying & strengthening IKEA Supply. Together we want to make IKEA Supply even stronger, so IKEA can be affordable, accessible and trusted by 3 billion people. Together we will take “IKEA Supply into the future”.

More Information

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! 

We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.  

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