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Multifunctional Shop-Shift Leader

Kuwait - Explore location Sales & Commercial Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

A day in your life with us:

  • You are responsible for the day to day operations in the shop; supervising a team of co-workers, having the right number of competent co-workers in the right place at the right time, ensure smooth operations throughout the day.
  • You assume responsibility of the shop in the absence of your manager.
  • Together with your team, you focus on putting the customer first in everything you do within the shop so that every customer has a shopping experience that exceeds his or her expectations.
  • You and your team give customers a fast and easy resolution to queries and complaints and escalate them whenever necessary.
  • You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the IKEA merchandising basics in place at all times.
  • You always ensure the shop is in compliance with health and safety regulations to secure a safe environment for our customers and co-workers. 
  • You are passionate about the IKEA products in your shop.
  • You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
  • You are proactive in finding opportunities and acting on them to maximise sales through understanding customers and the local market and keeping an eye on competition.
  • Working closely with the main store in your PMA to capitalize on commercial opportunities, in turn maximizing sale and long-term profitability.
  • You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.


Who are you ?

  • Knowledge of IKEA Concept, including our vision and business idea, IKEA culture and values
  • Experience as a team leader or displays strong leadership capabilities.
  • Ability & willingness to multi-task in all areas and functions in the shop.
  • Proven decision-making abilities.
  • Business-minded and result-driven with a customer focus.
  • Confident in approaching and talking to people in a proactive manner.
  • Interest in people’s everyday life at home and home furnishing.
  • Ability to prioritize and organize work to make efficient use of the time available.
  • Open to change/highly flexibility.
  • Ability to take personal initiatives.
  • Excellent attention to detail.
  • Clear and proven ability to meet and exceed customers' expectations and thereby sell more.

More Information

A few more details for you

This position is full-time and is located in Kuwait. Some travel may be required. 

Please send your  CV in English and tell us why you would be a good fit for this role.