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Customer Meeting Points Design Manager IKEA Expansion CBF

Malmö, Skåne County - Explore location Expansion Full Time

Job description

Company description

You see things a little differently. So do we.

We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are enabling the future success of IKEA by offeringan omnichannel IKEA Concept which is attractive, competitive and profitable, implemented and followed-up together with all IKEA trademark users.

In IKEA Expansion, we:

  • Lead one way of expanding to capture the potential in all existing and new IKEA markets.
  • Provide a menu of digital and physical IKEA Customer Meeting Points.
  • Secure strong and mutually respected franchisee relations.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at Find IKEA jobs here.

Job description

As Customer Meeting Points Design Manager, you:

  • Lead and work closely together with peers across the totality of Core Business Franchise and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer.
  • Develop and implement Business Plan directions connected to IKEA Customer Meeting Points. 
  • Secure the implementation and follow up of the IKEA Concept in physical meeting points (from a building construction and retail design perspective).
  • Hold together the portfolio of projects from a format perspective in the design phase and enable right service offer.
  • Secure the integration of our democratic design principles in everything we do and create preconditions for commercial success. 
  • Contribute to the development of frameworks (consisting of requirements, principles and guidelines) for customer meeting points.
  • Contribute to define success criteria’s of assigned customer meeting points in close cooperation with CMP development Manager and CMP menu leader.
  • Contribute to the development and continuous update of the franchise offer for the assigned customer meeting points e.g. processes, methods, tools, solutions, service, support and examples.
  • Contribute to the continuous development of conceptualized assigned customer meeting points and enable the development of new customer meeting points with preconditions for a relevant mix of components/modules.
  • Lead, inspire and empower your team to perform to the best of their abilities and continuously develop in their assignments.
  • Lead, support and enable competence development to secure a competent, diverse and high performing team with succession plans.
  • Responsible for recruitment and onboarding process.
  • Responsible for performance management and retention.

  • Knowledge of the IKEA Range Strategy, the IKEA Concept, the IKEA vision and business idea, IKEA culture & values, the IKEA business model and how we create unique business advantages.
  • knowledge about Retail Design, retail architecture and IKEA Customer meeting points.
  • Knowledge of digital integration and its impact on customer experience and physical retail environment.
  •  knowledge about expansion/establishment process.
  • Ability to create, develop and implement strategic business plans with key stakeholders in the IKEA value chain and with external partners.
  • Senior leadership with the ability to make complex tasks and processes understood and actionable as capability to analyze, draw conclusions and act on them with a holistic business understanding and systemic approach.
  • Ability to facilitate others, enabling continuous and relevant concept development. 
  • Capability to navigate and lead in a complex, unknown and fast-changing environment. This is valid capability to build and engage in trustful and sustainable relationships with stakeholders, business partners and IKEA franchisees.
  • Good understanding of how global trends and developments can impact IKEA.
  •  A University degree or similar and/or a minimum 10 years of experience from an international environment with a minimum of 5 years with leadership responsibility in a matrix organization.
  • An understanding and experience of IKEA business throughout the value chain, and the prerequisites for business success with previous experience from development of retail operations. 
  • Previous project leading experience and experience of steering several parallel projects as experience from leading and managing leaders/co-workers across functions and organizations.


You are a passionate leader of people with a deep understanding of the IKEA Brand, IKEA culture and values and the key functions in the IKEA value chain. You see opportunities to support IKEA franchisees and retail markets all over the world in reaching more of the many people. You are not afraid to experiment, fail and try again. In addition, you feel comfortable driving a complex business agenda in a creative way and making tasks and processes easily understood and actionable in order to build trustful and sustainable relationships across the whole of IKEA.

More Information

Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us. You will be part of a flexible, values-driven and open organization and get the opportunity to work with a fantastic brand! This is a full-time position based in Malmö, in Sweden. You will report to the Customer Meeting Points Manager.

Please send your application – CV and letter of motivation – in English by 28th September 2021. We are continuously interviewing candidates for this role, so don't hesitate to submit your application.