The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
Reporting to the Manager & Team Leaders in Easy Buying Section of Customer Relations Department, you will be the liaison officer and work with the team to provide a positive customer-serviced experience for our customers. You will support the front counter in Easy Buying, Home Delivery,EComm and Merchandise & Pick Up areas.
You handle and resolve customer enquiries and complaints, exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries.
You handle enquiries from both walk in and phone in IKEA customers and provide service recovery.
You will follow up on delivery when stocks arrived cases, no stocks cases and manage cash on delivery cases and payment that has not been collected
You will check accuracy of purchase orders and hand it over to customers in merchandise pick up section
You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job
You work with the department to ensure the department goals and action plans are implemented and follow up.
Understanding the department policies and procedures, you will support the department in its functional review and sec check to ensure compliance and to provide customers a positive shopping experience
You have min 3 years of work experience in an extremely fast paced customer serviced / hospitality sector
You are committed, motivated and is a strong team player
You are customer serviced oriented with a warm and engaging personality
You are analytical with strong interpersonal and communication skills
You are proficient in the use of software
You are able to commit to working on AM/PM Shift, including weekends and public holidays