The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Reporting to the Shopping Experience Manager & Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience for all IKEA visitors and customers.
Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
Being knowledgeable and provide a good shopping experience for IKEA visitors
Check the daily checklists and IKEA amenities to improve on the service delivery
Look after and entertain the children in Smaland and IKEA Family related activities
Handling professionally all customers’ queries or complaints, and deliver service improvements to enhance the customer shopping experience.
You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
Cross training to other functions of Customer Relations to learn check-out and Easy Buying and supporting these functions when required
You are serviced oriented with strong communication and interpersonal skills with passion for children and people
You are a committed and motivated team player who is also able to work independently
You are able to multi-tasked, cope with stress and work with a sense of urgency when required
You are able to provide solutions for customers and operational issues
You have basic knowledge of PC and enjoy hands on operations role
You must be able to commit to working both AM & PM shifts during store operating hours, inclusive of both weekends and PH