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Customer Service Manager - IKEA Varna Store

Varna, Varna - Explore location Design & Product Development Full Time

Job description

Company description

Do what you do best!

Or explore what you've never done before!

Work with us. Together we can make a difference.

Many companies, organizations and people together form IKEA. Everyone, idea and solution helps us to be good at what we do - to create a better everyday life for the many people. To make this a reality we need to work together, co-create ideas and allow for the many people to influence and improve our business. And with the many people, we mean you.

Customer Service Manager – IKEA Varna Store

Job description

A day in your life with us

  • Lead the customer relations team to drive a customer-centric culture and secure a seamless shopping experience throughout the store
  • Ensure customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
  • Responsible for the building of business and co-worker competence by supporting managers, team leaders and co-workers in setting and working on relevant goals and agreed development plans
  • Support commercial initiatives and priorities before, during and after the shopping experience
  • Establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation


Who are you?

  • You have proven experience of developing people. You act as an inspiring and motivating leader who can engage people fully in reaching goals, generating growth and long-term profitability
  • You are self-reliant and motivated with a proven ability to work as part of a larger team
  • You are able to set expectations for others and provide clear direction and follow up
  • You can prioritize and organize your work and the work of others to make the most efficient use of the time available
  • You can adjust your style of communication to get a message across to the receiver
  • You set and implement action plans and budgets
  • You support and challenge your team and yourself in order to strengthen the IKEA offer and exceed customer expectations

More Information

We offer

  • Work on schedule
  • Highly professional and fast working environment
  • Food vouchers up to 110 BGN
  • Discount in IKEA 15% and Intersport 20%
  • Annual bonus, based on the store’s achievements
  • Additional health insurance
  • Holiday vouchers from internal initiatives
  • Voucher for birth of a child – 100 BGN
  • Voucher for marriage - 240 BGN
  • Voucher for child with excellent grades in school – 160 BGN
  • Voucher for a newly admitted student in university /child of our employee/– 320 BGN

Be yourself and discover job opportunities at IKEA!

Apply with a CV in .doc or .pdf format.

What makes IKEA unique, both as a place of work and as a brand, is our shared values ​​and strong culture. Working with us is like working with your friends. Our culture is based on togetherness, enthusiasm and fun. And we are always looking for people who share our positive mood and values.

To create a better everyday life for the many people