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Customer Relations Teamleader - Customer Support Center

Zaventem, Flanders - Explore location Customer Relations Full Time

Job description

WHAT YOU'LL NEED TO HAVE

• The IKEA values reflect your own values
• Good communication skills. Fluent in Dutch, French and English.
• Ability to take responsibility and delegate when necessary.
• Leading business through people.
• Ability to find solutions for customers and operational issues.
• Coaching and conflict handling skills.
• You put the customer at the center of everything you do.

YOUR RESPONSIBILITIES

• Contribute to the operational implementation of the unit action plan within the team.
• Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
• Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
• Monitor and feedback on working methods, productivity and quality on team and individual level.
• Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
• Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
• Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
• Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
• Be active in the recruitment process of new co-workers.
• Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.

ABOUT THIS WORK AREA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

APPLY NOW!