• The IKEA values reflect your own values • Good communication skills. Fluent in Dutch, French and English. • Ability to take responsibility and delegate when necessary. • Leading business through people. • Ability to find solutions for customers and operational issues. • Coaching and conflict handling skills. • You put the customer at the center of everything you do.
• Contribute to the operational implementation of the unit action plan within the team. • Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools. • Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible. • Monitor and feedback on working methods, productivity and quality on team and individual level. • Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level. • Build a committed team with a strong culture based on customer focus, high performance and pride in their work. • Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans. • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety. • Be active in the recruitment process of new co-workers. • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!